The roots of underperformance

By Mark Alexander
|Canadian HR Reporter|Last Updated: 07/15/2003

When taking action to address problem employees, it’s important to understand at the outset the type of problems presented. The first part of this article (available in the July 14th issue) looked at strategies for dealing with unsatisfactory performance, where there are no extenuating circumstances.

This second part looks at ways to deal with situations where performance is affected by personal, off-the-job problems (Type 2), where there has been a deliberate violation of the law (Type 3) or where there has been repeated minor violations of company rules and regulations (Type 4).

Dealing with type 2 — personal problems