HR service delivery: Signed and sealed (Guest Commentary)

We can be competent, caring professionals without being solemn, dour robots
By Robin Schooling
|Canadian HR Reporter|Last Updated: 02/22/2016

Looking for a hot conversational topic when you’re stuck chatting with a bunch of HR professionals? 

Whether you’re sitting with two of them at the train station or stuck at some in-house training session with your company’s entire HR team, here’s a surefire discussion starter: Ask them who they serve in their organization. In other words, whose needs are they there to meet or satisfy? The business? Leaders and managers? Employees?