The inevitability of ESS

A growing embrace of technology is replacing HR administrative work
By David Brown
|Canadian HR Reporter|Last Updated: 08/29/2003


ot every organization has employee self service. In fact, many don’t and if they do, the services offered are rudimentary at best. But it seems pretty clear that eventually everyone will have ESS.

Employee self service is inevitable, says Naresh Agarwal, a professor of human resources with the DeGroote School of Business at McMaster University in Hamilton, Ont.