Great expectations

Retention improves by aligning employee expectations with what the job offers
By David Brown
|Canadian HR Reporter|Last Updated: 09/02/2003


ost people go to a job with a certain set of expectations. Sometimes expectations aren’t great; a steady paycheque and regular hours may be all they want. Then there are those who expect every other Friday off, a company car, training for the executive suite, the ear of the CEO. Failure by the employer to meet these expectations can fundamentally damage the employment relationship.

One of the keys to keeping turnover low is to ensure employee job expectations are aligned with those of the employer, says Leslie McKeown, president of Deliver the Promise and author of