Finding the right numbers to measure HR

By Uyen Vu
|Canadian HR Reporter|Last Updated: 09/22/2003

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CEO of a large firm walked into a room of 200 human resource professionals one day, when management consultant and author Dave Ulrich was holding a session.

“Great year last year,” Ulrich recalled the CEO saying. “You hired 1,500 people. Eighty per-cent of our managers got 40 hours of training. And 90 per cent of the management team have flexible benefits. Well done.” And he walked out of the room.