Fewer employers acting on feedback given in exit interviews: Survey

But followup key to employee attraction, retention, employer reputation, say experts
By Sarah Dobson
|Canadian HR Reporter|Last Updated: 05/02/2016

When it comes to exit interviews, responses are mixed. Less than one-quarter (22 per cent) of HR managers in Canada act on the information gathered “very often” while 32 per cent respond “somewhat often” and 33 per cent “not very often.”

Compared to 2006, when the survey was last done, fewer employers (54 per cent compared to 76 per cent today) are acting on the information gleaned from the interviews, said Gena Griffin, regional vice-president at OfficeTeam, a Robert Half company in Toronto. But that’s because there are more frequent conversations in the day-to-day employee-employer relationship, she said.

“We don’t think that less people are necessarily acting on it and companies are necessarily taking it less seriously, we just think feedback is being acted on in a more timely manner and being give more throughout the employment experience versus just from a conversation at the time of resignation.”