How to deal with an unhappy complainant (Toughest HR Question)

Tips for employers when a complainant isn’t happy with the solution
By Stuart Rudner
|Canadian HR Reporter|Last Updated: 07/06/2016

Question:

How should an employer treat a harassment complaint about unwanted comments when it knows the harasser wasn’t intending to offend, but thought he was being nice? What if the employer is satisfied the harasser got the message, but the complainant isn’t happy with the solution?

Answer: