Slap on the wrist for TTC’s social media account

Greater care needed: Arbitrator
By Sarah Dobson
|Canadian HR Reporter|Last Updated: 09/06/2016

THE Toronto Transit Commission (TTC) found itself in hot water recently when an arbitrator ruled one of its Twitter accounts contributed to the harassment of employees and needed to be changed — but not shut down.

In his decision, arbitrator Robert Howe said social media sites operated by the TTC could be considered to constitute part of the workplace. And a number of the tweets on @TTChelps constitute harassment. 

“It is clear from the totality of the evidence that the TTC has failed to take all reasonable and practical measures to protect bargaining unit employees from that type of harassment by members of the community,” he said.