Self-serve payroll requires training, education

Employees want easy options – but post-implementation must be thorough
By Liz Bernier
|Canadian HR Reporter|Last Updated: 09/06/2016

Employees like to have options — and having options at the click of a button is all the better. Which is why self-service payroll can be a popular option. 

It’s not a new development, according to Janice MacLellan, vice-president of operations at the Canadian Payroll Association in Toronto — self-service functionality has been in place in many organizations for well over 10 years. 

Employers look to self-serve to help streamline processes, and often it’s about human resources using self-service to allow employees to be more engaged, says MacLellan.