Setting clear goals first step to finding ROI

Linking HR technology investment to organizational objectives is mandatory in most organizations
By Nancy Okochi
|Canadian HR Reporter|Last Updated: 01/27/2004


n the free-spending late ’90s, HR departments were among the most avid adopters of new technology.

This first wave of technology initiatives left HR executives with mixed feelings about whether their investments delivered a fair return. The cause of this lingering uneasiness? A failure to establish concrete goals for ROI at the outset of the project.