Soft side of rewards has hard impactInSystems trying to capture value of total rewards programBy David Brown04/05/2004|Canadian HR Reporter|Last Updated: 05/20/2004 Since late 2002, Markham Ont.-based business automation software company InSystems has been transforming its employee compensation and rewards system through the adoption of a total rewards program. Some parts of the total rewards package may be considered intangibles, but Laurie McRae, vice-president of HR and organizational development says the goal is to turn those intangibles into hard data. The guiding philosophy is: anything that employees take into account when considering the value of working at InSystems is part of the total rewards package. Improvements in any of those elements for the sake of raising employee satisfaction means improved customer satisfaction and therefore better business numbers, explains McRae. To Read the Full Story, Subscribe or Sign In Remember Me Forgot Password If you are a current Subscriber, please click here to set-up or update your login information.