Measuring the quality of an EAP (Web Sight)

A handbook on EAP evaluation • Measuring ROI • What vendors say HR should consider • Some research info
By Shannon Simson
|Canadian HR Reporter|Last Updated: 05/14/2004

The field of employee assistance programs is often considered ambiguous, especially when trying to pin down concrete evidence of its worth in a report for senior executives. HR professionals must find a way to gain insight into how useful a program is, and if it is worth the investment for the organization, while protecting the privacy of the employees who use it. The following websites provide some help for decision-makers to keep in mind when choosing a new EAP, or evaluating an existing plan.

A handbook on EAP evaluation