What to look for in an external EAP service

Important questions to ask when evaluating EAPs
By Rick Csiernik
|Canadian HR Reporter|Last Updated: 06/29/2004

There is a natural disconnect in the employee assistance field, for it is a practice area that brings together two disparate worlds and frames of reference — that of business and that of the helping services.

Human resources managers are not typically trained in counselling, just as few helping professionals receive formal training in business.

The following framework should be of assistance to appraising the quality of and existing service, as well as for those needing to select a provider in the future.