Are exit interviews your best kept secrets?

Employers may perform exit interviews, but they may not know what to do with the data
By Jayne Jackson
|Canadian HR Reporter|Last Updated: 08/10/2004

Although many companies meet with departing employees to conduct exit interviews, they often fail to get a return on investment for the time spent developing the process and conducting the interviews.

That’s because much of the time, they forget the most important step in an exit interview process: linking the information gathered back to the organization’s operations.

Too often, exit interview notes are filed and forgotten. Valuable information is never reviewed or investigated more fully. Clear indications of misunderstood policies or misused practices are lost — and those policies and practices continue to be misunderstood or misused.