9 steps for handling international communication

When HR’s audience is a global one
By Roger Davies
|Canadian HR Reporter|Last Updated: 10/25/2004

As more Canadian businesses join the ranks of global competitors, HR professionals will increasingly find themselves communicating to employees from Halifax to Hong Kong. Communicating globally is becoming the norm, but it requires a new set of rules to ensure messages are heard and understood as they’re intended. Our English is not necessarily theirs.

You can avoid some of the communication traps if you follow these guidelines.

1. Start off with the premise that the written word is the best option. It usually is, since it is the most practical. But it may not be the only way of handling the information. It’s best if someone is on hand to answer questions and support the release of the information. The support will be valued by staff.