Through wind, and sleet and the Internet

How Canada Post transformed its organization using technology to stay competitive in the new millennium
By Todd Humber
|CHRR, Guide to HR Technology|Last Updated: 11/08/2004

Back in 1999, as people from around the world made preparations to ring in the new millennium in grand style, Canada Post was nervous. Not because of fear over the dreaded Y2K meltdown, but because of a realization it had to revolutionize the way it did business in order to remain competitive.

And a few cosmetic changes wouldn’t cut it — the company needed a major overhaul to ensure customers and employees remained happy.

With that in mind, the company began the process of transforming how it conducts business. On the customer side, it meant creating the epost division and providing Internet mail delivery. On the internal side, it included changing how HR operated, according to Constance Hudak, general manager of business transformation at Canada Post Corporation.