Turnover derails sales, partnerships

Revolving door leaves a bad impression on customers
By Jon Blanthorn and Tracy Griffin
|CHRR, Guide to Recruitment & Staffing|Last Updated: 12/06/2004

High turnover sends a bad message to customers. There are few things more frustrating than discovering a key contact is no longer with the organization.

The trust, time and money customers spent sharing business strategies and plans evaporate as that person heads out the door. It puts the company at a disadvantage and leaves a bad taste in the customer’s mouth.

If this occurs on an ongoing basis, the company’s clients and partners are left with an impression that the organization is unstable and badly planned and the top leaders are not focusing on the critical business issue — the employees and the people that make a business work. Interest in pursuing further investments or partnerships will evaporate.