How BMO Financial selects employees

Banking giant uses technology, external consultants and behaviour-focused interviews to find the perfect fit
By Todd Humber
|CHRR, Guide to Recruitment & Staffing|Last Updated: 12/06/2004

Since the early 1990s, BMO Financial Group has used behaviour-focused interviewing to help assess candidates and ensure the best fit in the hiring process.

Lesya Balych-Cooper, vice-president equity and employee engagement for BMO, said the bank has a good track record using the technique to staff its 34,000-employee-strong North American labour force. BMO has revised and revamped it a number of times and developed it into a solid predictive tool in the hiring process.

“The purpose of these tools is to predict the candidate’s success in certain roles and within the organization,” she said. “But I want to be really clear that it is not a guarantee, it’s just a prediction.”