A mountain of a recruitment problem

The tourism sector is facing a shortage that is expected to get worse. In Banff, Alta., the situation is so severe rivals have even started co-operating
By Todd Humber
|CHRR, Guide to Recruitment & Staffing|Last Updated: 12/06/2004

Looking out over the Rocky Mountains from the Rimrock Resort Hotel in Banff, Alta., Erin Langevin has a breathtaking view.

Tree-covered hills give way to snow-capped mountains. Crystal clear rivers carve their way through the landscape. Wildlife roams freely through the national park — the oldest in the country — that surrounds the world-famous resort town that is home to 7,000 people.

But it’s what Langevin, director of recruitment at the Rimrock, doesn’t see that troubles her the most. She doesn’t see a lot of resumés and she is recruiting from a very shallow labour pool that is transient and shrinking.