Firm faces the green-eyed monster

Recognition programs can breed envy and cynicism — here's how one organization avoided those pitfalls
By Uyen Vu
|Canadian HR Reporter|Last Updated: 12/06/2004

The lessons have been learned, said Megan Hall. Recognition programs can easily be derailed, breeding envy, gossip and cynicism. And they can act as a magnet, drawing out of the woodwork standing grievances and personality conflicts.

The way to handle them is listen, learn and be honest about mistakes, said Hall, manager of human resource at MKS Inc. “You have to admit your mistakes openly to regain the trust of your staff.”

Headquartered in Waterloo, Ont., MKS Inc. is a software company providing process management for large, multinational clients. The 250 employees at the company’s five offices in Canada, the United States, Germany and the United Kingdom are about evenly split between software development and sales.