Scratch below surface to find consultant objectivity

Most systems consultants offer unbiased advice, but check their track record and ask questions
By David Brown
|Canadian HR Reporter|Last Updated: 02/15/2005

Any time an HR department goes looking for a consultant to help choose an HR management system, one of the primary concerns should be finding truly objective, unbiased help, says Marilyn Blackwood, formerly an independent consultant specializing in system selection.

HR technology experts are an “incestuous group,” says Blackwood, now director of global HRMS for Montreal-based CAE, a provider of simulation technologies and integrated training services. Most of the consultants know most of the other consultants, and often have working relationships or experience with most of the vendors.

In most cases, that is not a problem, she says. “All I can say is that good consultants are going to be very objective and are going to look for the best solutions for their client.”