Look before you leap into HR outsourcing

Do you have the metrics needed to make the decision?
By Stephen Smith
|Canadian HR Reporter|Last Updated: 08/15/2005

Human resources outsourcing is one of the most hotly debated HR issues of the past few years. In one camp are HR vendors and their clients who tout outsourcing as the universal remedy. In the other camp are those HR executives who remain skeptical and, in some cases, threatened by the trend.

Some of HR’s reluctance to embrace broad-based HR outsourcing (HRO) is based on uncertainty about the gains to be had.

Traditionally HR has operated without specific measures of performance. Walk into any manufacturing facility, talk to the plant manager and the manager can say, to the penny, what it costs to produce each widget.