Union criticizes federal super-agency

Canada Employment and Immigration Union says Service Canada, which will provide passports, social insurance numbers and more, does a disservice to Canadians
|hrreporter.com|Last Updated: 09/29/2005

Canadians will soon be able to apply for a passport, a social insurance number and employment insurance all at a new one-stop government agency, Service Canada, but not everyone thinks the new, bigger agency is better.

The president of the Canada Employment and Immigration Union, which represents a large portion of the 22,000 employees who work for the new agency, called Service Canada the “Wal-Martization of federal public services.”

Jeannette Meunier-McKay said that while the new agency will increase the number of ways in which Canadians can access government services, the quality of service they receive will in fact be worse. She said staff will be instructed to point clients to a toll-free phone number or a computer for help, even if the staff could solve the problems immediately themselves.