You can lead a horse to water…

Helping employees to help themselves means making the case to workers
By JF Potvin
|Canadian HR Reporter|Last Updated: 09/27/2005

The advantages of employee self service have been much touted — streamlined processes, cost savings and a reduced administrative burden on HR professionals. However, these are all benefits that accrue to the employer. What exactly do employees get out of performing these functions themselves?

The answer to this question is important. Unless employees buy in to the advantages of self service, any efforts to steer them in this direction will be largely futile.

As it is, there may be some resistance to self service. Hewitt research has determined that one of the following three factors is usually the main stumbling block to persuading employees to manage HR-related tasks on their own.