Leading the human side of change

To play a needed role in strategy implementation, HR needs to leverage its internal connections
By Richard McKnight and Jane Hawkrigg
|Canadian HR Reporter|Last Updated: 12/06/2005

Successful strategy implementation is the biggest issue facing business. It is no longer sufficient to make the promise. Increasingly organizations need to demonstrate that they can translate strategic ideas into concrete actions and results.

Ultimately, successful strategy implementation requires getting three things right: the social system, the technical system and the business process system.

When making strategic shifts in organizations, most executive teams tend to do a better job of bringing business processes in line with their new strategy and identifying the benefits of new technology, than the job of aligning the social system. The social system is about getting the people issues right and typically, that’s the biggest challenge.