Middle managers boost productivity

One-on-one relationships with employees engender respect, trust, loyalty and contribution
By Shannon Klie
|Canadian HR Reporter|Last Updated: 02/28/2006

Cutting middle management can kill productivity, a new study by McMaster University in Hamilton, Ont., found.

“In the zest to downsize and restructure and to make more cost-efficient, often middle-level management positions are restructured out or significantly downsized,” said Rick Hackett, a professor and Canada research chair at McMaster’s DeGroote School of Business.

But this can be a big mistake, he added. Middle managers create important one-on-one relationships with employees that engender respect, trust, loyalty and contribution, said Hackett.