There’s no point in having an intranet if employees don’t use it

By David Brown
|Canadian HR Reporter|Last Updated: 03/23/2001

For a long time after Apple Canada put its employee handbook on its intranet, employees were still returning to their old booklets even though they had become hopelessly out of date.

People just preferred having the book, something in their hand they could leaf through and take home with them, says Lynne Jarjour, director of HR. At first even she felt that way. “It was nice and comfortable,” she admits.

Comfortable but inefficient.