Lessons from the Wal-Mart blog (Guest commentary)

Unguarded comments from the CEO can be particularly problematic
By Ruth Merskey
|Canadian HR Reporter|Last Updated: 05/09/2006

Thanks to an anonymous employee, retail giant Wal-Mart recently suffered the indignity of seeing an indiscreet, internal blog revealed to the public. H. Lee Scott Jr., head of Bentonville, Ark.-based Wal-Mart, was using a confidential intranet website to communicate with thousands of corporate managers.

On several occasions, Scott’s posts seemed out of touch or insensitive. He described fine dining and celebrity life while decrying the cost of employee benefits. His posts were sometimes terse or impatient. Whether or not he intended to boast or snap at his employees, he damaged his relationship with them. At least one employee was upset enough to leak the information and the

New York Times