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SaskTel explores web-based exit interviews to get a clearer picture about why employees leave
By Shannon Klie
|Canadian HR Reporter|Last Updated: 07/27/2007

A recent audit at Regina-based telecommunications company SaskTel revealed it wasn’t making the most of its exit interview process, a key component of its employee retention strategy. For several years, the company used a web-based survey to conduct its exit interviews to understand why employees leave one department for another or leave the company completely.

While the Lotus Notes survey tool allowed the company to access the more than 4,000 employees spread across the province, it didn’t compile or analyze the data.

“Although we were conducting exit surveys, we actually weren’t doing a lot with the information. We were gathering data but we weren’t following through and analyzing that data. Nor were we reporting back to our executive and our departmental teams on a consistent or regular basis,” said Janice Koshman, the company’s HR manager of strategic planning. “Although the Lotus Notes was working well in that it allowed us to distribute the survey quite readily, because it was online and our employees are used to using online tools, we still needed to do a lot of work on the back end once we got that data. And we simply didn’t have the time.”