Service with a smile

Guide helps Alberta’s hospitality industry provide discrimination-free service
By Shannon Klie
|hrreporter.com|Last Updated: 10/03/2006

Every plane passenger has at one point said a little prayer for a safe flight. But for a Hasidic Jew on an Air Canada Jazz flight from Montreal to Newark, NJ, praying got him kicked off the plane.

According to media reports, the man was reading from a prayer book and rocking back and forth in his seat. A flight attendant told him his praying was disturbing the other passengers, but the man didn’t understand French or English.

The flight attendant loudly stated that the man wasn’t a Muslim, but he would have to get off the plane regardless. The plane returned to the terminal and the man was removed. He was allowed to take another flight 90 minutes later.