Getting results without authority (Guest commentary)

Processes, influence and measurement can give HR the authority to get the job done
By Tom Kendrick
|Canadian HR Reporter|Last Updated: 09/29/2006

HR practitioners are increasingly expected to achieve results that depend on others over whom they have little or no formal authority.

Success requires effective planning and leadership, securing meaningful commitments and disciplined followup. There is much HR can do to establish and retain control even when it is not “in charge.” These techniques are also effective in cases where HR has substantial authority, because it avoids the inevitable resentment and demotivation that results from “pulling rank.”

The three main elements for establishing control without resorting to explicit authority are: