Quality improvement success stories

Two continuous improvement winners share the key reasons behind their awards
By Uyen Vu
|Canadian HR Reporter|Last Updated: 10/03/2006

People in the long-term care and nursing home industry have a special calling. That’s what Paul Richardson, president of Mississauga, Ont.-based Diversicare Canada Management Services, believes.

That’s what he attributes the company’s success to in its pursuit of continuous quality improvement. People on the front line are sold on the program because it’s about making the lives of residents better.

Diversicare, which recently won the National Quality Institute’s Order of Excellence, introduced its continuous improvement program 13 years ago. Diversicare manages 38 residences in Ontario and Western Canada, 10 of which it owns. In some of the homes, the staff are Diversicare’s employees. In others, they’re employed by other parties but managed by Diversicare.