Managing ‘A’ players starts with good communication

Questioning, listening skills are key
By Peter Jensen
|CHRR, Report on Training & Development|Last Updated: 11/03/2006

Many managers are somewhat intimidated by the responsibility that comes with managing high performers. They have probably spent the bulk of their time managing employees of roughly average ability — not a bad thing, just a simple fact of corporate life — and, as a result, leading high performers may not feel as natural.

One of the most important places to make adjustments when dealing with high performers is in a manager’s communication style. Two communication skills, consultative questioning and active listening, will go a long way to boost commitment, increase two-way learning and ensure managers and high performers stay on the same page.

A partnership