How to handle multiple outsourcing firms

Service level agreement and statement of work lay out performance targets and responsibilities of each provider
By Greg Gulyas
|Canadian HR Reporter|Last Updated: 11/26/2006

The relationship between companies and their outsourcing providers has evolved into a more strategic and integral business practice, one that affects financial performance.

As businesses move forward with a single- or multi-vendor outsourcing strategy, there are a number of techniques that will help promote success.

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