Training managers in handling conflict

Conflicts at work can have serious repercussions for staff and the bottom line, so managers need to learn to resolve them
By Blaine Donais
|Canadian HR Reporter|Last Updated: 03/07/2007

By some estimates, managers spend between 30 per cent and 40 per cent of their time managing conflict. Whether as a result of personality differences, diverging priorities or values or scarcity of time or resources, a conflict not properly managed can have serious consequences for staff and the bottom line.

Since managers spend so much time dealing with conflict, they need to become competent conflict managers. There are three general ways managers resolve conflicts: managerial decision-making, managerial mediation and conflict coaching.

Managerial decision-making