Workplace culture flying high

Passionate employees lead the way at upstart airline WestJet
By Shannon Klie
|Canadian HR Reporter|Last Updated: 05/20/2009

Last year, when Janice Webster started as the director of recruiting at WestJet, the Calgary-based discount airline famous for its customer service and happy staff, there was no formal recruitment strategy in place.

“These incredibly passionate people were recruiting people randomly,” said Webster. “They had lots of passion and lots of energy, but no structure.”

The first test Webster faced in her new role was to hire 400 new flight attendants in six weeks. Webster, whose background is in sales and recruiting, soon found this would be quite an undertaking.