Firms benefit from emotional intelligence (Web sight)

Increased productivity and people skills just some of the advantages
By Ann Macaulay
|Canadian HR Reporter|Last Updated: 05/04/2007

Ever since Daniel Goleman’s book

Emotional Intelligence

hit the bookshelves in 1995, HR practitioners have looked to emotional intelligence, or emotional quotient (EQ), as a factor in understanding and assessing people’s behaviours, attitudes, interpersonal skills and management styles. These so-called “soft skills” are seen as the key to succeeding in the business world and in life. Goleman identified five main EQ domains: knowing your emotions; managing your own emotions; motivating yourself; recognizing and understanding other people’s emotions and handling relationships. The following websites examine the advantages for employers whose workers have a higher emotional intelligence score.