Self-service inevitable, but buy-in a challenge

Focus on usage now needed
By Sarah Dobson
|Canadian HR Reporter|Last Updated: 08/14/2007

As companies become more comfortable with technology and online security, the adoption rates for employee self-service (ESS) have grown exponentially in the last few years, according to Sandra Sutton, director of product management at ADP in Toronto, a provider of business administrative solutions.

Using ESS, employees are able to bypass HR to access things like online company information, pay statements, benefits enrolment and personal data.

But the University of Toronto discovered the journey to a successful ESS is not always smooth. The school introduced ESS to 7,000 of its 12,000 employees in 2004 to provide convenient access to HR information and transactions online, anytime, from home or work. It also hoped for savings in time and money by reducing processing tasks and errors, says Christina Sass-Kortsak, assistant vice-president of HR at the university. More recently, the online approach made sense as a way to diminish the environmental footprint.