Training in a diverse environmentCulture affects knowledge, understanding and behaviourBy Judith Bond12/03/2007|Canadian HR Reporter|Last Updated: 11/29/2007 At one of my training sessions, I looked around and noticed nearly everyone was making eye contact, nodding, leaning forward — all indications they were engaged in what I was saying. But one gentleman was leaning back in his chair, arms folded and eyes closed. I feared I had lost him.Later on, I learned that in his culture he was paying me a compliment. By blocking his other senses — eyes closed, hands folded — he was more open to my words.Assumptions about an audience are easy to make based on past experience. But these assumptions can get a trainer in trouble and affect the success or failure of training. The Canadian workforce is made up of employees from many different cultures and ethnicities, all with different training expectations and experiences. To Read the Full Story, Subscribe or Sign In Remember Me Forgot Password If you are a current Subscriber, please click here to set-up or update your login information.