What’s the real cost of turnover?

Estimates fluctuate wildly
By Uyen Vu
|Canadian HR Reporter|Last Updated: 07/10/2008

It’s one of the most important numbers — and hardest to peg down — in the life of an HR manager: The cost of turnover.

The numbers fluctuate ¬wildly, depending on who you ask. Some say it’s as low as 25 per cent of the departing person’s salary while others peg it as high as 200 per cent.

Donna Miller remembered the skepticism she felt — and met with — when trying to cite such numbers as head of HR for the Canadian side of a U.S.-based call centre.