Passing the knowledge baton from one generation to the next

Awareness of differences among four generations ensures knowledge transfer, helps employees keep open minds
By Sarah Dobson
|Canadian HR Reporter|Last Updated: 10/17/2008

Sitting down in a meeting with a team member who is 12 years younger, Anna Stuart is discovering she must change her approach when her colleague comes ready to talk about her interests and expectations.

“It’s new learning for me, to sit and listen and not feel the need to be defensive or intimidated,” says Stuart, a partner at HR consulting firm Robertson Surette in Halifax.

That situation is all too common now that four generations work side by side in the workplace — veterans, baby boomers, Gen Xers, and millennials or Gen Yers — with varying values, attitudes and behaviours.