Resuscitating a hospital payroll system

Two Ottawa hospitals team up to implement new technology
By Danielle Harder
|Canadian HR Reporter|Last Updated: 01/23/2009

In the fall of 2005, the goal of introducing a new payroll system at Queensway Carleton Hospital (QCH) in Ottawa seemed straightforward. But when the timeline was shortened, the hospital’s payroll officer got sick and the staff quickly expanded to 2,000 employees — double what the old system could handle — the mission got desperate.

“It was hell,” says Janet Brown, the hospital’s director of compensation and benefits, HRIS and payroll.

The old system was “pretty archaic” but the HR team was muddling along as it searched for a replacement, she says. Then came the call that changed everything: The technology provider, Health Vision, would no longer be supporting the product, effective April 1, 2008.