Leveraging technologies can drive HR cultural evolution (Guest commentary)

Workforce analytics help transform HR into a decision science that can demonstrate impact on company’s bottom line
By Julie Bulmash
|Canadian HR Reporter|Last Updated: 11/30/2009

The face of HR is changing. Previously, it was not uncommon for HR to be referred to as an administrative cost center. This was, for the most part, an apt description given HR historically delivered services that were primarily transactional in nature.

However, the increasing popularity of web-based technologies, enterprise-wide systems and social networking sites has enabled HR to reduce its administrative burden and shift its focus to offering services that are more strategically aligned with business needs. That is, technology has enabled HR to shift from a low value-added service to a strategic player focused on guiding future business decisions.

As a result, HR has undergone a significant paradigm shift in terms of information management. It is a shift in the value of HR information and how this information can be used to help managers and employees solve their own problems with meaningful data. It is the belief information residing in HR systems can be transformed into knowledge to help managers assess the performance of human capital, which can improve the quality of management decision-making.