A pat on the back can go a long way

By David Brown
|Canadian HR Reporter|Last Updated: 03/07/2001

Case Study

The problem with most recognition programs is that they don’t recognize enough people, enough of the time, says Mardi Walker, vice-president of people for Maple Leaf Sports and Entertainment Ltd.

Recognition can be a great force to make employees feel good about themselves and therefore perform better at work. Programs like honouring employees of the month and outstanding new employees — aptly named player of the month and rookie of the year at the corporation that owns and operates the Toronto Maple Leafs and the Toronto Raptors, celebrate employee contribution.