Mining EAP data uncovers valuable info

Reports help spot trends, direct resources
By Shamial Sheikh
|Canadian HR Reporter|Last Updated: 03/22/2010

More employers, both large and small, view an employee assistance program (EAP) as a key element in organizational planning at many levels. They’re looking at quarterly, semi-annual or annual reports from the EAP provider and uncovering valuable information on workforce demographics, social trends, potential concerns and hidden risks.

More importantly, companies are using this information to target health and wellness programs to better support employees and gain the best return for health and wellness investment.

These reports contain non-identifying statistical information — no data compromises the strict confidentiality guidelines to which all EAPs must adhere. The information can provide management with good insight into trends or weaknesses affecting their organization.