Small business underserved by HR: Poll

Profession hasn’t done good job getting message out to small organizations
By Shannon Klie
|Canadian HR Reporter|Last Updated: 08/05/2010

Terry Donohue has been the president of an air duct cleaning business in Toronto’s west end for the past 17 years. The 19-employee company doesn’t have a full-time human resources position. Instead, HR-related tasks are divided between Donohue and two of his employees.

A couple of years ago, Donohue hired an HR consulting firm to help him analyze his existing employees’ skills and experiences so he could develop profiles for future openings. But in looking at his current and future business needs, he doesn’t know what HR services would help him run his business or manage his employees better.

This is a common problem among small business owners, with many not knowing what kind of services or supports are available to them, said Arlene Walkes, owner of an HR consulting firm geared to small businesses in Ajax, Ont.