Don’t sugar-coat the message (Toughest HR question)

Delivering negative feedback to senior management
By Sharon Bar-David
|Canadian HR Reporter|Last Updated: 10/18/2010

Question: What is the best way to deliver negative feedback to senior management?

Answer: OK, let’s be honest. No one wants to deliver negative feedback to senior management. The anxiety could have you resuming an old nail-biting habit or inhaling that extra large bag of chips, complete with a nip or two of hard liquor. Your fight-or-flight response will shoot adrenaline and cortisol through your veins. You’ll discover one million reasons to procrastinate. Not a pretty picture.

But since the senior management team needs to receive the feedback, there’s no escaping it. Slow down. Breathe. Welcome the challenge. With focus and some cool thinking, you’ll be able to add this experience to your resumé as a success story.