Disengaged workers costing the U.S. $billions

Canada likely suffering same problem.
By Laura Cassiani
|Canadian HR Reporter|Last Updated: 04/03/2001

Unhappy workers — those who are “actively disengaged” — are costing American employers billions of dollars a year, according to a recent survey by the Gallup organization.

About 19 per cent of American employees say they are actively disengaged from their work. That disinterest is costing U.S. firms about $300 billion in lost productivity annually. James Harter, senior research director in Gallup’s Nebraska office and author of the report The Cost of Disengaged Workers, says the same scenario is likely taking place in Canadian organizations.

“We find the averages are very comparable and we find the same kind of ranges in the surveys,” says Harter.