Learning to avoid the bad guys

TD trains 33,000 employees in robbery prevention with award-winning program
By Sarah Dobson
|Canadian HR Reporter|Last Updated: 11/29/2010

Two years ago, during the height of the economic downturn, TD bank became concerned about the growing number of reports about robberies at its ­­­branches.

It was clear something had to be done to protect employees and customers, says Nancy Nazer, vice-president of leadership development and learning strategies at TD Bank in Toronto.

“We had a challenge at hand and wanted to ensure we were proactive in terms of a solution.”