Managing your company’s knowledge

By Joyce Hampton
|Canadian HR Reporter|Last Updated: 04/05/2001

Everyone talks about the new “knowledge economy.” But what does that mean, and how do you manage something as intangible as “knowledge?”

The answer may lie in a new breed of software that forms a “learning management system” that helps track who knows what, who needs to know what, and how to give each person the training he needs, when he needs it.

Today’s new applications can keep track of the knowledge and skills of not just internal employees, but those of suppliers and even customers.